SERVICES
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Remote IT support, delivered with care
Remote IT support, delivered with care
Sanctuary IT works remotely using secure remote-access tools, phone, email, and online meetings, keeping things simple, secure, and personal.
Remote Troubleshooting & Help Desk
Remote Troubleshooting & Help Desk
Resolve software errors, computer issues, application problems, and the everyday technology frustrations that slow your team down.
Software and application error resolution
Computer and device troubleshooting
Guided step-by-step support over the phone or screen share
Email & Productivity Support
Email & Productivity Support
Help with Microsoft 365, email configuration, account access, and the collaboration tools your team relies on each day.
Microsoft 365 and email setup
Account access and password recovery
Collaboration and office application support
Network & Connectivity Support
Network & Connectivity Support
Diagnose Wi-Fi, internet, VPN, and basic network configuration issues remotely — when your equipment permits it.
Wi-Fi and internet connectivity diagnosis
VPN setup and troubleshooting
Basic network configuration guidance
Basic Cybersecurity Guidance
Basic Cybersecurity Guidance
Improve account security, enable multifactor authentication, review updates, and adopt safer everyday technology practices.
Multifactor authentication setup
Account security reviews
Update and patch guidance
Setup & Technology Consulting
Setup & Technology Consulting
Remote assistance with software setup, user accounts, device configuration, backups planning, and purchasing advice.
Software and device configuration
Backups planning and guidance
Technology purchasing advice
Need something else?
Need something else?
Not sure if your issue fits? Reach out! We'll help you figure out the right path forward, even if it's not with us.
What's Included
What's Included
Everything below is delivered remotely, with your permission and clear communication at every step.
Everything below is delivered remotely, with your permission and clear communication at every step.
Secure remote-access troubleshooting
Phone, email, and online meeting support
Software, email, and productivity assistance
Network and connectivity diagnosis
Basic cybersecurity guidance
Setup, configuration, and purchasing advice
What's Not Included
What's Not Included
To stay focused and reliable, we currently don't cover the following, and we'll always tell you upfront.
To stay focused and reliable, we currently don't cover the following, and we'll always tell you upfront.
On-site visits and physical hardware repairs
Device-based pricing or per-computer billing
Selling computers, networking equipment, or other hardware
Large-scale network installations and cabling
24/7 emergency coverage
Advanced security incident response or guaranteed ransomware recovery
HOW IT WORKS
From request to resolution, clearly
From request to resolution, clearly
01
01
You Reach Out
Submit a request through our support form or dedicated business email. Tell us what's happening and what you need.
02
02
We assess the issue
We determine the urgency, the scope, and whether it can be resolved remotely — then walk you through what to expect.
03
03
You authorize access
With your permission, we connect using a secure remote-support tool. You stay in control the entire time.
04
04
We resolve & document
We fix the problem and record the work performed, the time spent, and any recommended follow-up.
05
05
You get a clear update
We explain what was fixed, what remains, and whether further work is needed in clear and consice language.
Have a question? Let's Talk
Have a question? Let's Talk
Sanctuary IT
Reliable remote technology support for churches, ministries, and Christian-owned small businesses, so you can focus on your mission instead of technology problems.
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