REMOTE IT SUPPORT
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Reliable technology. Room to focus on what matters.
Reliable technology. Room to focus on what matters.
Sanctuary IT provides dependable, straightforward remote IT support for churches, ministries, and Christian-owned small businesses — so you can spend less time troubleshooting and more time on your mission.
Remote Only - Secure, Simple, Personal
Remote Only - Secure, Simple, Personal
Dependable
Dependable
Reliable support that shows up and follows through, every time.
Approachable
Approachable
Plain language and patience. No jargon, no condescension.
Straightforward
Straightforward
Clear pricing and honest guidance, billed for the work that's done.
Service-minded
Service-minded
Built to serve churches, ministries, and Christian-owned businesses.
WHAT WE DO
Remote support that covers the everyday
Remote support that covers the everyday
From software errors to email setup, network hiccups to security basics, Sanctuary IT handles the technology so your team can keep going.
Remote Troubleshooting & Help Desk
Remote Troubleshooting & Help Desk
Resolve software errors, computer issues, application problems, and the everyday technology frustrations that slow your team down.
Software and application error resolution
Computer and device troubleshooting
Guided step-by-step support over the phone or screen share
Email & Productivity Support
Email & Productivity Support
Help with Microsoft 365, email configuration, account access, and the collaboration tools your team relies on each day.
Microsoft 365 and email setup
Account access and password recovery
Collaboration and office application support
Network & Connectivity Support
Network & Connectivity Support
Diagnose Wi-Fi, internet, VPN, and basic network configuration issues remotely — when your equipment permits it.
Wi-Fi and internet connectivity diagnosis
VPN setup and troubleshooting
Basic network configuration guidance
Basic Cybersecurity Guidance
Basic Cybersecurity Guidance
Improve account security, enable multifactor authentication, review updates, and adopt safer everyday technology practices.
Multifactor authentication setup
Account security reviews
Update and patch guidance
Setup & Technology Consulting
Setup & Technology Consulting
Remote assistance with software setup, user accounts, device configuration, backups planning, and purchasing advice.
Software and device configuration
Backups planning and guidance
Technology purchasing advice
Need something else?
Need something else?
Not sure if your issue fits? Reach out! We'll help you figure out the right path forward, even if it's not with us.
HOW IT WORKS
A calm, clear path from problem to resolution
A calm, clear path from problem to resolution
No tickets lost in a queue. Just a simple, personal process built on trust and clear communication.
01
01
You Reach Out
Submit a request through our support form or dedicated business email. Tell us what's happening and what you need.
02
02
We assess the issue
We determine the urgency, the scope, and whether it can be resolved remotely — then walk you through what to expect.
03
03
You authorize access
With your permission, we connect using a secure remote-support tool. You stay in control the entire time.
04
04
We resolve & document
We fix the problem and record the work performed, the time spent, and any recommended follow-up.
05
05
You get a clear update
We explain what was fixed, what remains, and whether further work is needed in clear and consice language.
SIMPLE PRICING
Support shaped to your relationship, not your device count
Support shaped to your relationship, not your device count
A church with 10 computers shouldn't pay more just because of its equipment.
Pricing reflects the support included, not the machines you own.
On Demand Support
On Demand Support
For small organizations only
$40-$60/hour
$40-$60/hour
Remote troubleshooting and consulting
Billed for actual support time
No ongoing commitment
Essential Support
Essential Support
A dependable point of contact for everyday technology needs.
$99-$199/month
$99-$199/month
2 hours monthly allowance of remote support time
Basic technology guidance and account troubleshooting
Email-based support requests
Additional work billed at an agreed hourly rate
Ongoing Support
Ongoing Support
Deeper, scheduled partnership for growing teams.
$249-$499/month
$249-$499/month
5 hours monthly support allowance
Scheduled remote maintenance and check-ins
Basic security and update reviews
Priority during published support hours
Additional work billed separately when agreed upon
SIMPLE PRICING
Let's keep your technology dependable.
Let's keep your technology dependable.
Request a brief introductory consultation. We'll listen to your needs and suggest the right level of support — no pressure.
Sanctuary IT
Reliable remote technology support for churches, ministries, and Christian-owned small businesses, so you can focus on your mission instead of technology problems.
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